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Despacho offers a unique one-to-one partnership model focused on long-term growth and deep integration into your workflow. Unlike traditional VAs or staffing agencies that provide generic task support, Despacho assigns dedicated, trained assistants who proactively support your goals and become a seamless extension of your team.
We recruit and develop top-tier virtual assistants so you don’t have to. At Despacho, we start with the top 1% of applicants - carefully vetted through comprehensive background and reference checks. Once onboarded, every assistant receives continuous training to sharpen their skills and stay ahead. Each assistant is supported by a personal coach and a strong peer network, giving them the tools to solve challenges and deliver consistent results. Despacho fully employs your assistant, offering competitive compensation and benefits, allowing you to concentrate on your priorities while we manage the rest.
Absolutely. Despacho empowers you to delegate like top-performing leaders. Through hands-on guidance, real-world insights, and proven delegation strategies, we help you strengthen your partnership with your assistant and reclaim valuable time. Years of executive support have shaped our approach, enabling you to learn what works faster.
Despacho attracts top talent; we receive nearly 100 executive assistant applications every day, and we hire only the top 1%. Our rigorous selection process evaluates each candidate for communication skills, cognitive ability, and growth potential. Before being matched with a client, assistants must complete comprehensive assessments, including personality, English proficiency, and critical thinking tests. They then undergo immersive training focused on real-world tasks like calendar, travel, and inbox management to ensure they’re fully prepared to support at the highest level.
Despacho provides comprehensive training that blends virtual classroom learning, real-world apprenticeships, and shadowing sessions with experienced assistants and team leaders. Each assistant is also supported with ongoing one-on-one mentorship and continuous skill development to ensure they deliver exceptional, evolving support tailored to your needs.
Despacho’s onboarding process is designed to build a strong foundation for a successful partnership. You’ll spend 2–5 hours with our team across onboarding sessions and delegation coaching to ensure a smooth start. Once your assistant is in place, you’ll have regular monthly check-ins with their manager and are encouraged to invest daily time early on to establish alignment and workflow rhythm.
We will place you in our onboarding queue once you sign your work order. The wait time typically ranges from a few hours to a few days, depending on demand, assistant availability, and your preferred start date.
With experience overseeing more than 1000 assistant-client partnerships over the past five years, Despacho’s leadership has learned what drives success. The strongest partnerships are built when clients fully engage in the onboarding process, ensuring effective context transfer from the start. That’s why we’ve thoughtfully designed your onboarding journey to set the stage for a productive, long-term collaboration. The time you invest early on pays off significantly in the results you’ll see.
Your involvement during onboarding is essential to building a successful partnership. You can expect to spend a few hours across the first few weeks in onboarding sessions and delegation coaching. This time helps your assistant gain the context they need to support you effectively. Ongoing check-ins and daily touchpoints in the early stages will help establish a strong working rhythm and ensure long-term success.
During onboarding, you'll be supported by a dedicated team that includes your assistant, their coach, and our onboarding specialists. Your assistant’s coach will help guide their development and ensure alignment with your goals. You'll also have access to delegation coaches and regular check-ins with the Despacho team to ensure a smooth and successful start to your partnership.
Our onboarding process is thoughtfully designed to sharpen your focus, maximize your time, and elevate how you show up. You'll take strategic, step-by-step actions to train your assistant to operate as a true extension of you. From there, their potential to support you is virtually limitless.
By the end of your first 30 days, you can expect:
✔️ A clear, high-level view of your goals, priorities, and commitments
✔️ A clean, well-managed inbox with zero unread emails and personalized pre-drafted responses
✔️ A fully optimized calendar that supports both productivity and well-being
✔️ Seamless travel planning—whether for work or leisure
If you choose our full-time dedicated support plan, your assistant will be exclusively assigned to you. This means they won’t be working with any other clients, allowing them to focus entirely on your goals, preferences, and workflow. This level of dedication helps build a deeper partnership and ensures high-impact, personalized support.
Absolutely — if your assistant has the bandwidth, they can support your executive team or business partner as well. We recommend starting with a clear understanding of your own priorities first, then expanding their responsibilities as capacity allows to ensure quality and focus remain high.
Your assistant will align their working hours with your preferred time zone as much as possible. We take your schedule into account during the matching process to ensure smooth communication and availability during your core working hours.
Start by identifying your highest-value hours—when you need the most support or face the greatest demands. We recommend setting core working hours that overlap with your schedule to allow for real-time collaboration and communication. As your partnership grows, your assistant can proactively manage tasks during off-hours as well, helping you stay ahead. Clear expectations and regular check-ins will ensure their schedule aligns with your evolving needs.
Your assistant will work up to 40 hours per week, Monday through Friday, based on the plan you select. Weekends are off, ensuring a balanced and sustainable schedule that supports long-term effectiveness and consistency.
Workloads can fluctuate week to week, and occasional overtime is understandable. However, if your assistant consistently exceeds 40 hours per week, we recommend adding another assistant to maintain efficiency and avoid burnout.
Our most effective partnerships thrive on real-time, direct feedback delivered consistently. During onboarding, we’ll conduct regular check-ins and guided feedback sessions to help you build momentum. We’ll also send periodic surveys to track progress and ensure your partnership is developing smoothly.
At Despacho, we’re committed to building successful, long-term partnerships. If things aren’t working out, we’ll work closely with you to understand the challenges and make adjustments. If needed, we’ll rematch you with a new assistant who’s better aligned with your preferences, goals, and working style—ensuring minimal disruption and continued support.
Despacho offers flexible pricing plans based on the level of support you choose—hourly, part-time, or full-time. Invoices are issued monthly, and payment is due within 7 days of the invoice date. All plan details, including scope and billing terms, will be clearly outlined in your service agreement. Custom solutions are also available to fit your specific needs.
Click Here to discover which plan fits you best.
Despacho handles all compensation for your assistant directly. This includes salary, benefits, and administrative overhead. You simply pay your monthly invoice to Despacho, and we take care of the rest—ensuring your assistant is paid accurately and on time, with no additional payroll responsibilities on your end.
Absolutely! We love referrals and truly appreciate it when our clients share their experience with others. If you know someone who could benefit from a Despacho assistant, feel free to refer them.
Yes! As a token of appreciation, we offer a referral bonus for every successful introduction that results in a new client. Once your referral signs up and completes their first month, you’ll receive a special reward or credit toward your next invoice. It’s our way of saying thank you for helping grow the Despacho community.
Despacho provides every assistant with a robust package of benefits designed to support their personal and professional growth:
✔️ Ongoing training and upskilling programs
✔️ Comprehensive HMO coverage for the assistant and their family
✔️ Free COVID-19 vaccinations and boosters for the assistant and their family
✔️ Active communication channels to share insights, best practices, and celebrate wins
✔️ Access to mental health support resources
✔️ All-expenses-paid international trips for long-tenured employees
✔️ Monthly Amazon gift cards for top-performing assistants
✔️ Quarterly bonuses based on client growth and performance
Yes, your assistant receives 12 days of paid time off (PTO) annually, along with 10 paid holidays. All time-off requests are submitted in advance and coordinated through Despacho’s internal scheduling system to ensure your workflow remains uninterrupted. You’ll be notified ahead of time, and if needed, we can arrange backup support during your assistant’s absence.
We take security, privacy, and confidentiality very seriously. We have a chief information security officer in place, and in addition, every assistant receives a comprehensive third-party background check, character references, and previous employers are contacted. We regularly review security and privacy rules during and after training to ensure your assistant adheres to all necessary precautions. Information Security Awareness Training is required annually for all employees. Learn more about our security measures.
Yes, your assistant can sign a company NDA. Your assistant also signs an NDA with Despacho that covers client confidentiality.
Every assistant receives a Despacho-issued laptop at the start of a partnership. They are not permitted to use personal devices.
Despacho provides every assistant with a laptop, NordVPN, OpenPhone, Slack, and Zoom.
Mobile Device Management software is installed on the laptop of every assistant. It enforces security measures such as hard drive encryption, strong password setting, regular password updates, device lockouts, OS updates, location tracking, and more.
Yes, we provide your assistant with a US & Canadian phone number through OpenPhone.
We use a Mobile Device Management (MDM) solution deployed on all company-provided laptops to enforce security policies and ensure consistent configuration. We implement device encryption to safeguard data integrity and confidentiality.
✔️ Software updates: All devices are regularly updated to protect against vulnerabilities.
✔️ Remote data wipe: In case of theft or loss, we can remotely erase data to prevent unauthorized access.
✔️ Password complexity: We enforce strong password requirements to keep devices secure.
✔️ Two-factor authentication: We add an extra layer of protection through 2FA, which is also applied across all company systems and applications to ensure that only authorized individuals can access sensitive information.
We deploy an Extended Detection and Response (XDR) solution to enhance threat detection and response capabilities. The solution provides real-time protection against malware and other threats on employee devices.
Despacho follows and regularly updates comprehensive information security policies to meet industry standards. We also ensure our protocols align with client policies and comply with all relevant data protection laws. These policies cover confidentiality, integrity, and availability of our information systems.
Despacho has a robust Information Security Awareness Program that all employees must participate in. Through this program, we:
1. Educate our team on the latest security practices and threats.
2. Encourage quick reporting of any suspicious activity or incidents.
3. Train employees to recognize and respond to phishing and other social engineering attacks.
To further demonstrate our commitment to data security, we are pursuing SOC 2 Type 1 attestation, with an audit planned for Q2 2025 and completion expected by December 2025.
