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I needed an outsourcing firm that prefers working with standard operating procedures. This helps us define expectations and keep projects on track. These SOPs provide a reference to refer to when disputes arise, allowing for a speedy resolution.
The following are a few of the daily duties that my VA supports me with:
• Check support tickets
• Reply to the customer queries via email
• Check for annual upgrade
• Check for processing orders
• Check for social media comments and reply to it
• Create accounts for guest users
• Reviewing Mailchimp campaign
• Assigning new script to the contractors on Fiverr (creative writer, graphic designer and Spotify playlist creator)
• Proof-read the contents
• Reviewing the graphic images
• Creating Spotify playlist on GPS Spotify account
• Creating Storefront image for scripts
• Creating the preview graphics
• Creating the final worksheet and prepping the zip file for a script
• Upload new script in the system on a monthly basis
• Upload Rotator in the system
• Newsletter creation
• Assigning new tasks to the contractors
• Creating milestone on Upwork
• Making payment to the contractors / approving milestone on Upwork
• Finding out new contractors on Upwork
• Securing book promotions
• Issuing royalty payments
Before starting the first project, make sure to clearly define its scope, timeline, and expected outcomes. I found regular communication to be key to success. I would establish a communication plan with your assigned partner and stick to it. This process will help you monitor the progress of the project regularly to make sure it is on track.
I needed to find a reliable and trustworthy outsourcing partner. In a pinch, I took some advice from a short guy. In the end, I’m glad I did. From the initial contact it was clear Despacho was professional, responsive, and always eager to help. I didn’t feel the need to search any longer. I was in good hands with Despacho.
